Terms

1. The service

CallKB reads the support-call transcripts your company uploads, finds the questions customers ask, and drafts answers. Your team reviews the drafts. Answers your team approves and marks public appear on your company's help center.

Drafted answers come from automated analysis and can be wrong. Your team decides what's approved and published, and your company is responsible for it.

We add, change and remove features over time.

2. Accounts

One person creates a company and becomes its admin. By signing up, you confirm you're at least 18 and can agree to these terms for the company.

The admin adds the team and decides who can do what. The admin is responsible for the team's use of CallKB and for keeping sign-in details private. If you think someone has access who shouldn't, tell us right away at hello@callkb.app.

Give us accurate details and keep them up to date.

3. Plans and billing

CallKB has a Free plan and paid plans. What each includes and costs is on the pricing page.

Paid plans are billed monthly. Each includes a number of calls a month. Calls over that are billed per call at the price on the pricing page. Every answered call we read counts. Calls nobody answered don't count. Months run on UTC.

On the Free plan, reading stops when you reach the monthly limit and starts again next month.

The Free plan also limits team members and how many answers the help center shows, and has no exports. The limits are on the pricing page. Nothing is deleted when a plan changes. Answers over a limit are hidden until the plan allows them.

Our payment provider handles payments. We don't see or store your card number. Prices don't include taxes. Where the law requires us to collect tax, we add it to your invoice.

We can change prices. A change applies from your next billing period, and we'll email the admin before it does.

You can cancel any time. Your plan then ends at the end of the billing period you've paid for. We don't refund part months.

If you delete your company, your plan ends right away and we bill the calls used so far.

If a payment fails, we retry it. If it still fails, your plan ends and your company moves to the Free plan.

4. Acceptable use

Upload only your own company's calls. Don't upload calls that belong to someone else.

You must have the right to record every call you upload and to have us process it. That includes telling callers they're being recorded and getting their consent where the law requires it. That's your responsibility, not ours.

Don't use CallKB to break the law, to try to reach another company's data, to probe or disrupt the service, or to resell it without our written agreement.

You're responsible for everything you publish on your help center.

5. Your data

Your calls, the answers made from them and your help center content are yours. You let us use them to run CallKB for you.

We never use your data in our marketing. We don't sell it.

An admin can delete all call data or the whole company in Settings > Advanced. The Privacy Policy says what we keep and for how long.

6. Suspending or ending an account

We can suspend or end an account if payment fails and isn't fixed, if it's used in a way these terms don't allow, or if its use puts the service or other customers at risk. When we can, we'll email the admin first and say why.

You can stop at any time by deleting your company in Settings > Advanced. Deleting can't be undone, so export what you need first.

7. Liability

CallKB is provided as is. We work to keep it running and accurate, but we don't promise it will always be available or free of errors.

We aren't liable for indirect losses, such as lost profit, lost business or lost data.

Our total liability to you for anything connected to CallKB is limited to the amount you paid us in the 12 months before the claim.

These limits apply as far as the law allows. They don't limit liability that the law doesn't let us limit.

8. Changes to these terms

We may change these terms. We'll update the date at the top and email the admin about changes that matter before they take effect. If you keep using CallKB after a change takes effect, you accept it. If you don't, delete your company before then.

9. Governing law

These terms are governed by the laws of [State]. Courts in [State] decide any dispute about them.

10. General

These terms and the Privacy Policy are the whole agreement between you and us about CallKB. If a part of them can't be enforced, the rest still applies. You can't transfer your account to someone else without our written agreement.

11. Contact

Questions about these terms: hello@callkb.app. [Legal entity name], [Address].